Verizon is just plain terrible. I was going to switch to them and received a new phone. I didn't even start the service and returned the phone within a week. They said everything was cancelled, but of ...

Verizon replaced a customer’s phone after they complained about poor connectivity, giving them a refurbished phone instead of a new one. The phone allegedly behaved unusually and then got ...

It is one thing to accidentally ship a phone without resetting it. (Ab)Using the "accidentally" left software to illegally remotely reset the phone is an entirely different league of corporate ...